Bridging the gap between construction & operations

Your data is an asset.
Start treating it
like one.

Asset owners and landlords are being handed complex, unusable construction models at handover. Cusack & Co turns that liability into operational intelligence — practical, usable, and built around how you actually run your estate.

Start a conversation See how we work
Why it matters
01
Why change?
Most organisations receiving BIM deliverables are handed unusable, unverified 3D models and a complicated Excel table — not a strategy. Construction teams optimise for handover compliance, not operational utility. Many FM and operational teams receive nothing at all — either because nobody defined what to ask for, or because what arrived was too complex to use. By the time your team touches it, the data is stale, inaccessible, or out of date. The gap between what was built and what you can actually use is costing you — in maintenance inefficiency, business productivity, compliance risk, and missed investment decisions.
02
Why now?
The Golden Thread isn't optional anymore. Regulatory pressure, ESG reporting obligations, and the pace of digital twin adoption mean the window to build this capability is narrowing. And then there is AI and Large Language Models (LLMs). Organisations that define their information requirements now — before the next project breaks ground — are the ones who will extract long-term value. Those who wait will inherit the same problems at greater scale.
03
Why Cusack & Co?
Most BIM consultants speak to construction teams and make things overly complicated for operational teams. We speak your language. Lucas Cusack has spent two decades operating at the intersection of capital investment and long-term asset performance — directing information strategy for multi-billion pound development pipelines, scaling enterprise digital twin programmes across Europe, and building commercial strategies for Asset Information Management (AIM) platforms. The result is simplified, pragmatic, commercial advice that connects your data to your decisions.
About

The anti-BIM
consultant for the
operational world.

Lucas Cusack founded Cusack & Co to fill a gap that the industry consistently ignores: the disconnect between how buildings are delivered and how they are actually operated.

He spent two decades deliberately learning every facet of the full asset lifecycle — from architectural design, major construction delivery and digital twin deployment to Asset Information Management platforms and operational FM — so his clients don't have to. That journey, capped with an MSc in BIM Management with Distinction, led to a conclusion that most in the industry won't say out loud: most assets don't need a 3D model. Procuring one and maintaining it is almost always a waste of time and money.

What every asset does need is reliable data. A well-structured information management process that builds and maintains accurate asset information and O&Ms — tailored to your team's capability and the technology you already have. In most cases, that means working with your existing CAFM system and SharePoint, not procuring something new.

Cusack & Co strips away the theoretical BIM orthodoxy and delivers something far more valuable: pragmatic asset data intelligence that the C-suite can act on and FM teams will actually maintain.

£5bn+
Development pipeline under information management direction
20+
Years across the full asset lifecycle — by design, not accident
ISO 19650
Certified practitioner — applied pragmatically, not theoretically
Neutral
Vendor-neutral — no platform affiliations, no hidden agendas
  • Global Premier Retail Destination Developer — BIM & Information Strategy
    Designed and directed the BIM strategy for a £4bn development pipeline across the UK and Europe. Built a bespoke application integrating construction models with O&M databases for FM teams — bridging the gap between delivery and operations from the asset owner side.
  • Global Digital Twin Platform — Director of Project Delivery, UK & Europe
    Founding employee of the European operation. Scaled a cross-functional delivery team from the ground up, managing enterprise digital twin implementations across the UK, Europe, US, and Australia. Led ISO 19650 BIM Kitemark accreditation across seven global offices.
  • Asset Information Management Platform — Strategic Lead
    Led the commercial GTM strategy for a well-known AIM platform, targeting major asset owners and creating utility and value from construction information for large multi-tenant landlords, occupiers, and public sector clients. Developed the platform engagement that became the UK Government's first Digital Twin.
  • Major International Contractor — Lead Digital Engineer
    Led BIM implementation across 10 large-scale projects valued at over £1bn in the London and Oxford region. Created a proprietary tool linking 3D models to digital O&M data — an early, hands-on solution to the construction-to-operations handover problem, before Digital Twins became a buzzword.
  • ISO 19650
    Deep working knowledge of the international standard governing information management in construction and asset management — applied pragmatically, not theoretically.
  • MSc BIM Management — with Distinction
    Postgraduate academic grounding in BIM theory, information management frameworks, and digital construction — underpinning two decades of hands-on practice across the full asset lifecycle. Published a peer-reviewed paper on how BIM affects the distribution of costs in construction, proving the case for upfront investment in information management for long-term value.
Services

Three ways we
create operational
value.

Every engagement is shaped around your estate, your team, and your investment horizon. No templates. No unnecessary complexity.

01
Digital Soft Landings
The gap between practical completion and operational readiness is where asset value leaks. We intercept that process — defining what information you actually need before construction begins, validating models before handover, and onboarding your FM team so the data stays alive rather than becoming a filing artefact.

For existing estates: we use the Minimum Viable AIM blueprint to retroactively digitise legacy buildings at the right level of investment.
Information Requirements Handover Strategy FM Onboarding Legacy Digitisation Golden Thread
↗
02
Digital Twin Strategy & Deployment
Most digital twins are expensive visual aids. The ones that deliver ROI connect spatial data to live operational intelligence and are built around how your maintenance and investment decisions are actually made. We design the strategy, lead the delivery, and make sure the output is a practical tool — not a glossy pilot.
Strategy & Business Case Platform Selection Data Integration Programme Delivery Operational Value
↗
03
Technology Company Advisory
For ConTech and PropTech vendors who have a technically strong product but struggle to land it with enterprise asset owners. We validate your product-market fit, sharpen your Go-To-Market narrative, advise on ecosystem integrations, and provide fractional solution engineering — ensuring your platform speaks the operational and commercial language of the buyer.
Product-Market Fit GTM Strategy Fractional SE Enterprise Sales Support
↗
Who we work with

Built for the owners
and operators, not
the site team.

We work with the people who hold long-term responsibility for asset performance — not the construction managers who leave at practical completion.

⬡
Multi-Tenant Landlords & Developers
Enterprise property owners managing complex portfolios where data consistency, compliance, and long-term operational efficiency directly impact asset value.
  • Large retail, commercial or mixed-use portfolios at any stage of the asset lifecycle
  • Active development pipelines receiving BIM deliverables at handover
  • Estates with legacy buildings requiring structured digitisation
  • Compliance obligations including the Golden Thread and fire safety reform
◈
Large Tenants & Occupiers
Enterprise occupiers with significant fitout investment and operational complexity who need to understand and manage their own data environment — independent of the landlord's model.
  • Occupiers designing or delivering major fitout programmes
  • Tenants inheriting shell & core data without a usability strategy
  • FM-led organisations needing a practical Asset Information Model that maintenance teams will use
  • Occupiers assessing or procuring digital twin platforms
◻
Public Sector & Local Authorities
Public bodies bound by the UK BIM Mandate who are receiving construction data they don't know how to use — and are being targeted by software vendors selling platforms they can't afford to buy or maintain.
  • Local authorities and public estate managers receiving BIM deliverables under the UK mandate
  • Organisations needing an affordable information strategy, not an expensive platform
  • Teams with existing tools — SharePoint, CAFM — that can unlock real value with the right process
  • Public bodies navigating compliance without a dedicated digital team
⬗
ConTech & PropTech Vendors
Technology companies building digital twin, AIM, and smart building platforms that have strong products but struggle to connect with enterprise asset owners — or to validate whether the market actually wants what they're building.
  • Scale-ups needing an independent subject matter expert to verify product-market fit with asset owners
  • Vendors whose sales teams speak tech fluently but struggle to translate value into operational and commercial language
  • Platforms seeking credible third-party validation before approaching major landlords, occupiers, or public sector buyers
  • Technology companies looking for fractional solution engineering support on complex enterprise deals

Ready to make your
building data work
for your business?

Get in touch

lucas@cusack.co  ·  cusack.co